Juniper Networks ERX Hardware 8 - Manual (Page 172)

ERX 8.0.x Hardware Guide
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate)
3. Provides you with periodic updates on problem status and escalates the
problem as appropriate according to escalation management guidelines
4. Closes the case when you agree that the problem has been resolved
Tools and Parts Required
To remove components from the chassis or the chassis from a rack
prior to returning the chassis or components for repair or replacement,
you need the following tools and parts:
Mechanical lift, if available
3/8–inch nut driver or 3/8–inch wrench
Blank filler panels
Electrostatic bag or antistatic mat
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade (—) screwdriver
Phillips (+) screwdrivers, numbers 1 and 2
Plastic boots or other protective cover for fiber-optic SC and LC connectors
Wire cutters
Returning Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain
a Return Material Authorization (RMA) number. This number is necessary to
ensure proper tracking and handling of returned material at the factory. Do
not return any hardware until you have received an RMA. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments will be returned to the shipper via collect freight.
See the customer support Web page for complete repair and return
policies and procedures.
Packing Instructions for Returning a Chassis
If possible, use the original shipping crate, pallet, and packing materials in
which the chassis was originally shipped. If these materials are unavailable, use
comparable shipping material, or contact your Juniper Networks representative
for information on approved packaging material.
154 Returning Products for Repair or Replacement