Juniper Networks ERX Hardware 8 User Manual
Page 173
Contacting Customer Support and Returning Hardware
To pack the chassis for shipment, follow these steps:
1.
Ground yourself by using an antistatic wrist strap or other device and connect
it to the ESD grounding jack on the chassis.
2.
Issue the proper shutdown commands to halt your system.
3.
Switch all power switches to the OFF position.
4.
Remove all cables from the chassis.
5.
Remove all major components from the chassis, including line modules, I/O
modules, fan trays, and cable management systems.
6.
Remove the chassis from the rack and bolt it to the shipping pallet.
7.
Cover the chassis with an ESD bag and place packing foam on top of and
around the chassis.
8.
Place the crate cover over the chassis and fasten the cover to the pallet.
Returning Products for Repair or Replacement
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