PLUS Vision M-5 - Manual (Page 32)

32
Troubleshooting
Check the following before asking for repairs.
Symptom
Power does not turn on when POWER button
pressed
Writing on the sheet does not erase with the
eraser.
Some letters or lines are not read.
Scanned images are dirty
There are black bands at the top and bottom
of scanned images
Ruled lines are scanned along with image
Scanned images are inverted horizontally and
vertically
The Memory indicator and the Power indica-
tor blink alternately at a high rate.
The Memory indicator and the Power indica-
tor blink alternately at a high rate and return
to their original condition after several
seconds.
MEMORY indicator blinks intermittently
• Check that the AC power adapter’s cord is connected to the DC input jack and
to a wall outlet.
• Are you using a marker other than one specifically designated for use with
this copyboard?
(Apply some water or neutral detergent to a soft cloth, wring out thoroughly,
then wipe the sheet carefully and gently.)
• It may not be possible to read letters or lines if the letters are patchy or the
lines are thin.
• Depending on the operating environment, the picture quality may not be stable
directly after the fluorescent lamp is lit. Wait about 5 minutes after turning on
the fluorescent lamp then try to store the image data again.
• Adjust the density using the M-5 setup utility.
• Try performing the quick calibration. (See Page 34.)
• Is there a lot of marker residue on the sheet?
(If the sheet is dirty, apply some water or neutral detergent to a soft cloth,
wring out thoroughly, then wipe the sheet carefully but gently.)
• Try performing the quick calibration. (See Page 34.)
• The fluorescent lamp may be at the end of its service life.
Contact your store of purchase or a PLUS customer center to have the lamp
replaced.
• Perform the quick calibration procedure. (See Page 34.)
• Adjust the brightness using the M-5 setup utility.
• Try performing the quick calibration. (See Page 34.)
• Is the vertical/horizontal position setting correct?
Change the setting as described under “Vertical/Horizontal Position Setting”
on page 25.
• This could indicate a problem with the fluorescent lamp inside, a calibration
error or an error with the internal memory (data cannot be stored or deleted).
Contact your nearby PLUS Vision sales office, dealer, or store.
½ CF memory card-related error
• CF memory storing error
• Use a CF memory card (or adapter) that has been checked for proper op-
eration by PLUS. More information is available on the PLUS web site.
(http://www.plus-vision.com)
½ Error in changing the vertical/horizontal position setting
Try pressing the POSITION button again.
• There is not enough free data space left in the built-in memory or on the CF
memory card. Make some free space, then store the data. (See “If the
MEMORY indicator blinks intermittently” on pages 23 and 24.)
Check
* If an error occurs, it is stored in the built-in memory’s error log. The error log file (“M5.err”) may be needed if the
error cannot be resolved. Please save this file.
* If the problem persists after all the above has been checked, contact your nearby PLUS Vision sales office,
dealer, or store.