Panasonic KX-HGW600 - Manual (Page 140)

Operating Instructions
140
6.4 Troubleshooting
About KX-HGW600 Connection
About WWW Site
Problem Cause and Remedy
The POWER indicator lights
red. • The KX-HGW600 hardware is in a bad status. Push
the RESTART button ( Page 124) or contact our
customer call center.
The CATV/xDSL/optical cable
modem network does not
work and the WAN indicator
does not light. • Make sure the connection between the KX-HGW600
and the modem has been successfully made.
• Make sure the KX-HGW600 and the modem have
been turned on.
The Ethernet network does
not work and the LAN 1—4
indicators do not light. • Make sure the connection between the PC and the
KX-HGW600 have been successfully made.
• Make sure the KX-HGW600 is turned on first, then
the PC.
• Install a network card and software properly on the
PC.
Problem Cause and Remedy
A WWW site does not
appear. • Make sure the address of the WWW site has been
correctly entered in the address field of the web
browser.
• Make sure the KX-HGW600 is connected properly
to the modem or PC.
• Confirm the information on your Internet
configuration provided by your ISP. If you are
required to enter some network parameters, refer to
"Setting up Internet Configuration" on Page 25 and
set the network parameters to the KX-HGW600.
• Check the Status window ( Page 118) on the
Setup Page. From the Status window, make sure
the KX-HGW600 is assigned an IP address from the
ISP. If it isn’t, refer to "Setting up Internet
Configuration" on Page 25 and set the network
parameters to the KX-HGW600.
• Check the proxy server use ( Page 126).
• If you turn off the KX-HGW600 while accessing the
Internet with PPPoE Connection and then trying to
access again, it may take for about 5 to 20 minutes.
Wait for a second.
• If the switch of the modem is set to 100 Mbps, the
communication between the modem and the
KX-HGW600 (WAN jack) may not be made properly.
Change the switch of the modem to 10 Mbps.