8 making conference calls, 9 transferring a call – ZyXEL Communications V300 User Manual

Page 37

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Chapter 2 Hardware

V300 User’s Guide

37

2.2.8 Making Conference Calls

Take the following steps to make a three-way conference call.

1 Either start a call, or receive a call. Make sure you know which line the call is using.
2 Ensure the call is active (you can talk with the other person). Press the Conference key.

This “marks” the first call you want to mix into the conference call.

3 Select another line. You can either receive an incoming call, make another outgoing call,

or resume an existing call that you previously put on hold.

4 Ensure the call is active and press the Conference key again. The three-way conference

call begins. All three parties can talk with one another.

"

Do not press any other keys between step

2

and step

3

. If you do, you will

have to start again.

"

You cannot have a conference call and a transferred call ongoing at the same
time.

2.2.9 Transferring a Call

Take the following steps to transfer an ongoing call to another phone number.

1 During the ongoing call, press the Transfer key.
2 The next available line automatically activates. Ensure you can hear a dial tone.
3 Dial the number to which you want to transfer the call.
4 To transfer the call, either:

• Wait until you hear the ringing tone, then simply put down the handset, press the

Speaker key or the Headset key (depending on which you are using) to end the call.
The call is transferred. This is known as a blind or unsupervised transfer.

• Wait for the other person to answer, then end the call. This is known as a consultant or

supervised transfer, and allows you to ask the other person whether they want to
receive the call or not.

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