ZyXEL Communications ZyXEL ZyAIR NWA-3500 - Manual (Page 252)

Chapter 26 Troubleshooting
ZyXEL NWA-3500 User’s Guide
252
1 The default IP address is 192.168.1.2.
2 If you changed the IP address and have forgotten it, you might get the IP address of the
ZyXEL Device by looking up the IP address of the default gateway for your computer.
To do this in most Windows computers, click Start > Run, enter “cmd”, and then enter
“ipconfig”. The IP address of the Default Gateway might be the IP address of the
ZyXEL Device (it depends on the network), so enter this IP address in your Internet
browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 2.2
on page 44 .
V
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See
Section 2.2
on page 44 .
V
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address (
Section 10.3 on page 138 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the ZyXEL Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 1.6 on page 40 .
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See Section 26.1 on page 251 .
4 Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that
there are routers between your computer and the ZyXEL Device, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is
in the same subnet as the ZyXEL Device.
5 Reset the device to its factory defaults, and try to access the ZyXEL Device with the
default IP address. See your Quick Start Guide.
6 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Try to access the ZyXEL Device using another service, such as Telnet. If you can access
the ZyXEL Device, check the remote management settings to find out why the ZyXEL
Device does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer
that is connected to a LAN/ETHERNET port.