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If you do not answer your hunt group call within a typical 30- second timeframe,
it may be presented to a different extension in your group that is free. The call
may also be directed to a third party set or other overflow group, such as your
facility’s attendants. Depending on the definition for each hunt group, the call
may also be re-directed to a dissuasion message.
If all of your hunt group’s members are busy, a call that is presented, as the
case dictates, may be directed to a third party set or other overflow group, such
as your facility’s attendants. Alternatively, depending on the definition of each
group, the call may be placed in a call waiting queue to await a member of the
group to be free, or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be solicited
when your group is closed.
In practice, you may be part of several hunt groups. One hunt group is then
established as your primary group, while the others are considered to be
secondary.
Your primary group has a processing priority feature. Therefore, when there
are several different calls presented on the various groups of which you are a
part, those for your primary group will take precedence.
The calls presented on your secondary groups are also automatically managed
by the system, but without any particular priority.
Note: It is your system administrator’s job to define how each hunt group will
operate. It is also the system administrator’s responsibility to define to
which hunt group(s) you will be assigned, and which one will be your
primary group.
Your facility may contain up to 16 hunt groups.
12.2 Group Call pick-up
When you belong to one or several hunt group(s), you have access to the
same call processing services for calls bound for these groups as you would for
managing your personal calls.
Your extension also offers a simplified call pick-up service within each hunt
group, which enables you to answer any call that is ringing on an extension
that belongs to one of your groups, without having to move to that extension
or dial its extension number.
To activate Group Call pick-up, do the following:
H.323 Phones
1. Dial 14 to pick up a call presented on your primary group or dial the
appropriate prefix to pick up a call presented on any of your secondary
groups.
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