5 personal group services, Personal group services – AASTRA 7446ip (5446ip) for MD Evolution User Guide EN User Manual
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Group Features
1.
Dial the prefix to open/close hunt groups.
This varies from one facility to another.
2.
Dial the internal number for the involved hunt group and tap the Call button.
The service acceptance tone is played.
If the hunt group was previously open to traffic, it then progresses to a closed
status, and will no longer accept calls.
Calls to this group will then be directed to an overflow extension or group,
or a dissuasion message that may be predefined in terms of each group’s
configuration.
On the other hand, if the hunt group was previously closed to traffic, it then
progresses to an open status, and will now accept calls.
Note:
Only a supervisor may manage this open or closed group status.
12.5
Personal Group Services
While it is not really a group service, you also have access to a personal group,
which is designed for grouping various extensions that may be assigned to you
(up to 5 extensions).
The following specific services are offered to you:
•
You can be contacted through just one number, common to your entire
personal group.
•
When you place a call to any party, you are identified by your personal
group number, no matter what extension you use to place your call.
•
An incoming call is presented on all of your personal group’s extensions,
allowing you to answer it on any of them. If all extensions in your personal
group are free, they will all ring simultaneously. If you have an ongoing call
on any given extension, the call is presented to you on that extension in the
usual way (call waiting tone, etc.) On each of the other extensions - when
it is possible - the call will be presented with silent ringing, and the usual
call information will be displayed on the screen.
•
You have the option of carrying out a simplified call transfer between
extensions within your personal group (other than from your own extension).
To do so, simply place your current call on hold and hang up. The call is
then represented on all of your personal group extensions; therefore you
may pick it up on any of them.
Note:
It is your system administrator’s responsibility to define your personal
group. Contact him/her as needed.
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