Alpha Technologies Cordex Controller Ver.2.0 - Manual (Page 122)

Refer to the back of this manual for Factory Service and Technical Support contact information
Alpha Technologies Ltd. 034-136-C0 Rev B WC
Printed in Canada. © 2010 Alpha Technologies Ltd. ALPHA and CORDEX are trademarks of Alpha Technologies Ltd. All Rights Reserved. Page 120 of 122
13 Trouble-shooting
To use the following trouble-shooting guide, look for the specific symptom that you are experiencing:
Symptom Solution
Rectifier Communications Lost
(RECT COMMS LOST) Check RS-485 or CAN cable connections for breaks and loose contacts.
Ensure all rectifiers are secured and tightly screwed in to the shelf.
Perform “Inventory Update” (from RECTIFIERS menu).
Rectifier Lockout
(RECT LOCKOUT) Pathfinder rectifier modules with LCD option:
Check if any rectifiers menu has been accessed. Rectifier must be in normal
operation mode. Perform “Inventory Update.”
Set all rectifiers for Remote Access enabled and Remote Adjust Access enabled.
Rectifier Out Of Tolerance
(OUT OF TOLERANCE) Check all settings in RECTIFIERS menu; e.g., float voltage, equalize voltage, etc.
If it is in current limit, percentage may be too low.
Ensure all parameters are properly set.
Return to menu navigation, press OPTION and then select SAVE.
No Communications at RS-232 Port Set web routing to Front Craft Port in the web settings option of the
COMMUNICATIONS menu.
Ensure the Baud rate is set to match.
Ensure you are using a null modem cable.
Relays Not Triggering During Alarm
Condition Ensure alarm condition is mapped to a relay (from ALARMS menu).
Ensure polarity of relay is set correctly (from HARDWARE menu).
Ensure Cutoff All Alarms has not been selected.
Rectifier Minor/Major Alarm Ensure system load is at least 5% of the current rating of the power modules used
in the system or a battery is connected.
Check the rectifier sending the alarm for specific alarm condition.
Perform “Rectifier Report” (from RECTIFIERS menu).
New Rectifier Has Not Been Acquired Ensure all rectifiers are secured and tightly screwed in to the shelf.
Perform “Inventory Update” (from RECTIFIERS menu).
Perform “Rectifier Report” (from RECTIFIERS menu) to confirm acquisition.
Unable to communicate with CXC via
the Ethernet port Ensure IP settings are correct (from COMMUNICATIONS menu).
Reboot CXC after changing IP settings: select Reset from the Option button and
save settings if prompted.
Use a straight-through cable for network connection.
Use a cross-over cable only when connecting directly to a PC.
Try pinging the CXC IP address to verify connectivity.
Contact your IT department to ensure both the CXC and PC can actually
communicate across the network.
Web interface loads but shows no live
data Ensure you are using the latest version of Internet Explorer
.
Data logging will not start/stop Start/stop logging equations should not be true at the same time.
Screen is too bright/dim Tap the Argus icon and select Contrast from the pop-up window.
Use the slider on the GUI to adjust contrast as desired.
Tap the check mark to complete adjustment.
Table R–Trouble-shooting guide
13.1 Technical Support
Technical Support Staff are available for answering general questions related to installation, operation and
maintenance of Alpha products. In the USA and Canada, call Alpha toll free 7:30 am to 5:00pmPST at:
1-888-462-7487
For emergencies, call this number 24 hours a day, seven days a week.
Customers outside Canada and the U.S.A., Call 1-604-436-5547 for technical support.