Fluid Components International Quality Assurance Manual - Manual (Page 38)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
Date
10-8-2012
SECTION
1
PAGE
16
CURRENT
REVISION
L
8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 GENERAL
FCI plans and implements the monitoring, measurement, analysis, and
improvement processes needed:
a) To demonstrate conformity to product requirements,
b) To ensure conformity of the quality management system, and
c) To continually improve the effectiveness of the quality management system.
This includes determination of applicable methods, including statistical
techniques, and the extent of their use.
8.2 MEASUREMENT AND MONITORING
8.2.1 CUSTOMER SATISFACTION
As one of the measurements of the performance of the quality management
system, FCI monitors information relating to customer‟s perception as to whether
FCI has met customer requirements. The methods for obtaining and using this
information are determined.
8.2.2 INTERNAL AUDIT
FCI conducts internal audits at planned intervals to determine whether the quality
management system:
a) Conforms to the planned arrangements, to the requirements of the ISO 9001
International Standard, and to the quality management system requirements
established by FCI,
b) Is effectively implemented and maintained.
The audit program is planned, taking into consideration the status and importance
of the processes and areas to be audited, as well as the results of previous audits.
The audit criteria, scope, frequency, and methods are defined. Selection of
auditors and conduct of audits will ensure objectivity and impartiality of the audit
process. Auditors will not audit their own work.
A documented procedure shall be established to define the responsibilities and
requirements for planning and conducting audits, establishing records and
reporting results.
The management responsible for the area being audited ensures that any
necessary corrections and corrective actions are taken without undue delay to