Fluid Components International Quality Assurance Manual - Manual (Page 56)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
RELEASE DATE
10-8-2012
SECTION
2
PAGE
15
CURRENT
REVISION
L
Where the customer provides no documented statement of requirements, the
customer requirements are confirmed by FCI before acceptance.
Where product requirements are changed, the organization ensures that relevant
documents are amended and that relevant personnel are made aware of the
changed requirements.
7.2.3 CUSTOMER COMMUNICATION
FCI determines and implements effective arrangements for communicating with
its customers and sales channels in relation to:
a) Product information,
b) Inquiries, contracts or order handling, including amendments, and
c) Customer feedback, including customer complaints.
Effective arrangements include (but may not be limited to) the following:
 Pre-Sales: All customer communication is forwarded to the Sales Department,
and
Post-Sales: All customer communication is forwarded to the Customer Service
Department.
7.3 DESIGN AND/OR DEVELOPMENT
7.3.1 DESIGN AND/OR DEVELOPMENT PLANNING
FCI plans and controls design and/or development of the product.
Design and/or development planning determines:
a) Stages of design and/or development,
Review, verification and validation activities appropriate to each design
and/or development stage, and
b) Responsibilities and authorities for design and/or development.
Where appropriate, FCI shall divide the design and development effort into
distinct activities and, for each activity, defines the tasks, necessary resources,
responsibilities, design content, input and output data and planning constraints.
The different design and development tasks to be carried out shall be based on the
safety and functional objectives of the product in accordance with customer,
statutory and regulatory requirements.
Design and development planning shall consider the ability to produce, inspect,
test and maintain the product.
Interfaces between different groups involved in design and/or development are