Fluid Components International Quality Assurance Manual - Manual (Page 40)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
Date
10-8-2012
SECTION
1
PAGE
18
CURRENT
REVISION
L
Records of the nature of nonconformities and any subsequent actions taken,
including concessions obtained, shall be maintained.
When nonconforming product is corrected it is subject to re-verification to
demonstrate conformity to the requirements.
When nonconforming product is detected after delivery or use has started, FCI
will take action appropriate to the effects, or potential effects, of the
nonconformity.
NOTIFICATION EN 13980:2002 and IECEx/OD005, Version 2
FCI shall take action appropriate to the degree of risk, where non-conforming
product has been supplied to a customer.
 FCI‟s Contract Manager, Quality Assurance Manager, or designation
representative (i.e., EX Representative – “ATEX”, “IECEx”, etc.) will liase
with the notified body responsible for the EC Type certification.

When nonconforming product is deemed unsafe, FCI will inform, by e-mail,
the customer and the notified body responsible for the quality system
notification.
FCI shall maintain records of the above notification for ten years.
8.4 ANALYSIS OF DATA
FCI determines, collects, and analyzes appropriate data to demonstrate the
suitability and effectiveness of the quality management system and to evaluate
where continual improvements of the quality management system can be made.
This includes data generated by measuring and monitoring activities and other
relevant sources.
FCI analyses this data to provide information on:
a) Customer satisfaction,
b) Conformity to product requirements,
c) Characteristics and trends of processes and product including opportunities
for preventive action, and
d) Suppliers.