Fluid Components International Quality Assurance Manual User Manual
Page 67
DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
RELEASE DATE
10-8-2012
SECTION
2
PAGE
26
CURRENT
REVISION
L
The organization takes appropriate action on the equipment and any product
affected. Records of the results of calibration and verification are maintained.
When used in the monitoring and measurement of specified requirements, the
ability of computer software to satisfy the intended application is confirmed. This
is undertaken prior to initial use and reconfirmed as necessary.
8.0
MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1
GENERAL
FCI plans and implements the monitoring, measurement, analysis, and
improvement processes needed:
a)
To demonstrate conformity to product requirements,
b)
To ensure conformity of the quality management system, and
c)
To continually improve the effectiveness of the quality management system.
This includes determination of applicable methods, including statistical
techniques, and the extent of their use.
8.2
MEASUREMENT AND MONITORING
8.2.1 CUSTOMER SATISFACTION
As one of the measurements of the performance of the quality management
system, the organization monitors information relating to customer‟s perception
as to whether the organization has met customer requirements. The methods for
obtaining and using this information are determined.
Information to be monitored and used for the evaluation of customer satisfaction
shall include, but is not limited to, product conformity, on-time delivery
performance, customer complaints and corrective action requests. Organizations
shall develop and implement plans for customer satisfaction improvement that
address deficiencies identified by these evaluations, and assess the effectiveness
of the results.
NOTE: Monitoring customer perception can include obtaining input from
sources such as customer satisfaction surveys, customer data on delivered product
quality, user opinion surveys, lost business analysis, compliments, warranty
claims and manufacturing representatives and distributor reports.