Fluid Components International Quality Assurance Manual - Manual (Page 71)

DOCUMENT NUMBER
07QA070003
SUBJECT
Quality Manual
CAGE CODE
64818
RELEASE DATE
10-8-2012
SECTION
2
PAGE
30
CURRENT
REVISION
L
14CFR21.3 REPORTING OF FAILURES, MALFUNCTIONS, AND DEFECTS:
Failures, malfunctions, or defects found in any product, part, process, or article
manufactured by FCI, including those that have been delivered to customers, that
are determined to have resulted in any of the conditions identified in QAP
04QA704075 shall be reported to the Aircraft Certification Office within 24 hours
after FCI has determined that the failure, malfunction, or defect has occurred.
(Reports due on weekends or holidays shall be delivered the following workday
after the weekend or holiday.)
8.4 ANALYSIS OF DATA
FCI determines, collects, and analyzes appropriate data to demonstrate the
suitability and effectiveness of the quality management system and to evaluate
where continual improvements of the quality management system can be made.
This includes data generated by measuring and monitoring activities and other
relevant sources.
The organization analyses this data to provide information on:
a) Customer satisfaction,
b) Conformity to product requirements,
c) Characteristics and trends of processes and product including opportunities
for preventive action, and
d) Suppliers.
8.5 IMPROVEMENT
8.5.1 CONTINUAL IMPROVEMENT
FCI shall continually improve the effectiveness of the quality management system
through the use of the quality policy, quality objectives, audit results, analysis of
data, corrective and preventive action, and management review.
The organization shall monitor the implementation of improvement activities and
evaluate the effectiveness of the results.
8.5.2 CORRECTIVE ACTION
FCI takes corrective action to eliminate the cause of nonconformities in order to
prevent recurrence. Corrective action is appropriate to the effects of the
nonconformities encountered.