HP XP Continuous Access Software - Manual (Page 238)

Table 45 Error Codes and Error Contents When Operating RAID Manager (continued)
Error Contents Error Code
(SSB2)
Error Code
(SSB1)
A request of XP Continuous Access Journal Paircreate or Pairresync was
received. However, the command was rejected because the journal volume
of the specified restore journal group was blocked. EBE5
A request of XP Continuous Access Journal Paircreate was received.
However, the command was rejected because the specified restore journal
group was not registered. EBFD
Checking Service Information Messages (SIMs)
The storage system generates SIMs (service information messages) when it is necessary to notify
the user of possible service requirements for the storage system. SIMs can be generated by the
channel and storage path microprocessors of the storage system and by the service processor
(SVP) of the storage system. The SVP reports all SIMs related to XP Continuous Access Journal
processing. Each time a SIM is generated, the amber Message LED on the control window (under
the Ready and Alarm LEDs) turns on as an additional alert for the user.
SIMs are classified into four categories according to severity for reporting and logging purposes:
service, moderate, serious, or acute. All SIMs are recorded on the SVP and displayed on Remote
Web Console computers. You can review the SIMs in the Status window of Remote Web Console.
SIMs generated by the primary storage system include the device ID of the primary data volume
(byte 13), and SIMs generated by the secondary storage system include the device ID of the
secondary data volume (byte 13). For further information on SIM reporting, contact your HP service
representative or HP technical support.
If SNMP is installed and operational for the storage system, each SIM results in an SNMP trap
being sent to the appropriate host(s). For further information on SNMP operations, see the HP
XP24000/XP20000 Remote Web Console User Guide, or call HP technical support for assistance.
Figure 94 (page 238) shows a typical 32-byte SIM from the storage system. The six-digit reference
code (RC) consists of bytes 22, 23, and 13. The RC identifies the possible error and determines
the severity. The SIM type (byte 28) indicates the component that experienced the error. When
the value of byte 22 is 21, the SIM is a control unit SIM. When the value of byte 22 is Dx (where
x is an arbitrary character), the SIM is a device SIM.
Table 46 (page 239) illustrates severity of SIMs. The table also shows SVP log files.
Figure 94 Typical SIM Showing Reference Code and SIM Type
238 Troubleshooting