HP Color LaserJet CP6015 Printer series - Manual (Page 194)

Control-panel messages
Table 12-1 Control-panel messages
Control panel message Description Recommended action
10.32.00 Unauthorized Supply
For help press (Help button)
An unauthorized print cartridge has been
installed. 1. If the message persists after loading
authorized cartridges, contact
HP Support at
www.hp.com/support/
cljcp6015 .
2. Press the checkmark button to
continue with this print cartridge.
10.91.00 PRINT CARTRIDGE ERROR
For help press (Help button)
REPLACE BLACK PRINT CARTRIDGE
To continue turn off then on
The black print cartridge is defective and
needs to be replaced. Please record
message and contact support. After replacing
the defective cartridge turn the power off then
on to continue.
10.91.09 PRINT CARTRIDGE ERROR
For help press (Help button)
REPLACE COLOR PRINT CARTRIDGES
To continue turn off then on
One of the cyan, magenta, or yellow print
cartridges is defective and needs to be
replaced. Please record the message and
contact support. After replacing the defective
cartridge, turn the power off then on to
continue.
10.91.XY REPLACE <COLOR>
CARTRIDGE A toner replenishment malfunction has
occurred. Replace the print cartridge.
If replacing the print cartridge does not fix the
problem, replace the corresponding image
drum.
10.XX.YY SUPPLY MEMORY ERROR
For help press (Help button)
The product cannot read or write to at least
one print cartridge e-label or an e-label is
missing from a print cartridge. Reinstall the print cartridge, or install a new
print cartridge.
10.XX.YY SUPPLY MEMORY ERROR
For help press (Help button)
The product cannot read or write to at least
one image drum.
10.10.00-10.10.03 = Missing e-label on print
cartridge
10.10.05-10.10.08 = Missing e-label on
image drum
10.00.00-10.00.03 = Defective e-label on
print cartridge
10.00.05-10.00.08 = Defective e-label on
image drum
1. Open the front door.
2. Replace the specified image drum.
3. Close the front door.
11.XX Internal clock error
To continue press (Checkmark
button)
The product real time clock has experienced
an error. Whenever the product is turned off and then
turned on again, set the time and date at the
control panel. See
Use the control panel
on page 12 .
If the error persists, you might need to replace
the formatter.
180 Chapter 12 Solve problems ENWW