6 troubleshooting, General troubleshooting, General error conditions and recommended actions – HP StorageWorks XP Remote Web Console Software User Manual
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6 Troubleshooting
This chapter describes how to troubleshoot problems with Remote Web Console.
•
“General Troubleshooting” (page 131)
•
“Calling HP Technical Support” (page 136)
General Troubleshooting
For troubleshooting information on the storage system, see the HP XP24000/XP20000 Disk Array
Owner Guide. For a complete list of Remote Web Console error codes, see the HP
XP24000/XP20000 Remote Web Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console
computer. Here are some guidelines for troubleshooting the Remote Web Console computer:
•
Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
•
Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart the Remote Web Console Java application program.
•
Check for any general error conditions.
describes some general error
conditions, along with the recommended resolution for each item. If you are still unable to
resolve an error condition, call HP technical support for assistance (see
for contact information).
•
Check the status lamp on the Remote Web Console main window. If the color of the lamp
becomes yellow ( ) or red ( ), confirm the severity level of the disk controller and disk array
unit on the Alerts window (see
). If you are unable to resolve an
error condition, contact HP technical support.
•
Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, first copy the Remote Web Console configuration information onto
floppy disks using the FD Dump Tool (see
“Downloading Trace Files Using the FD Dump Tool”
). Contact HP technical support (see
“Calling HP Technical Support” (page 136)
),
and give the information on the floppy disks to the HP service personnel.
General Error Conditions and Recommended Actions
lists error conditions that might occur and the probable cause and/or
recommended actions to correct them.
Table 36 General Error Conditions
Probable Cause / Recommended Action
Error Condition
Application Error
Save the Java trace file and log file on Remote Web Console, and report to
HP technical support. Then, restart Remote Web Console.
Remote Web Console experiences an
error.
The examples of the file location are as follows:
For Windows:
•
c:\Documents and Settings\logon user ID\Application
Data\Sun\Java\Deployment\log\*.trace
•
c:\Documents and Settings\logon user ID\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
•
user home directory\.java\deployment\log\*.trace
•
user home directory\.java\deployment\log\*.log
General Troubleshooting
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