HP StorageWorks XP Remote Web Console Software - Manual (Page 132)

Table 36 General Error Conditions (continued)
Probable Cause / Recommended Action Error Condition
The SVP might not be ready or perform some write processes from the other
system. Wait for a while, and then click the Refresh command in the File menu. Only the Exit button, Refresh
command, and Refresh All command
If the SVP is not restored even though you have clicked the Refresh command,
click the Refresh All command. are effective when accessing the SVP
from Remote Web Console.
An error may have occurred in the SVP. Click the Refresh All command in the
File menu. If the SVP is not restored even though you have clicked the Refresh
All command, log in to Remote Web Console again. Only the Exit button and the Refresh
All command are effective when
accessing the SVP from Remote Web
Console.
Close all the windows of your web browser and then clear cache for both Java
and the web browser. For instructions on how to clear cache for both Java and
the web browser, see
“Clearing Cache of Java and Web Browsers” (page 136) .
Remote Web Console does not start
even though you try to start it many
times.
The user ID or password of the log-in user might include a symbol. Log in as a
user whose user ID and password include no symbol. Cannot log in to Tool Panel or Control
Panel.
The version of Remote Web Console installed on the Remote Web Console
computer might not match the SVP version. Close all the windows of your web An error (1,7050) occurs and Remote
Web Console does not start when
browser and then clear cache for both Java and the web browser. For accessing the SVP from the Remote
Web Console computer.
instructions on how to clear cache for both Java and the web browser, see
“Clearing Cache of Java and Web Browsers” (page 136) .
In addition, if a proxy is used for network connections, the proxy cache may
store the older version of the program. If the problem still remains after you
clear cache for both Java and the web browser, contact your network
administrator.
The probable causes are as follows: An error (10,6027) occurs when
accessing the SVP from the Remote
Web Console computer.
• The SVP (web server) might have been restarted. Wait for approximately
10 minutes, and then restart Remote Web Console.
An error (10,6027) occurs and
Remote Web Console terminates while
you are using Remote Web Console. •
The version of Remote Web Console installed on the Remote Web Console
computer might not match the SVP version. Close all the windows of your
web browser and then clear cache for both Java and the web browser. For
instructions on how to clear cache for both Java and the web browser, see
“Clearing Cache of Java and Web Browsers” (page 136) .
•
The Remote Web Console computer might have entered standby or hibernate
mode. Restart Remote Web Console.
• If a proxy is used for network connections, the proxy cache may store the
older version of the program. If the problem still remains after you clear
cache for both Java and the web browser, contact your network
administrator.
If none of these actions solve the problem, save the Java trace file and log file
on Remote Web Console, and report the problem to HP technical support. Then
restart Remote Web Console.
The examples of the log file location are as follows:
For Windows:
•
c:\Documents and Settings\logon user ID\Application
Data\Sun\Java\Deployment\log\*.trace
•
c:\Documents and Settings\logon user ID\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
•
user home directory\.java\deployment\log\*.trace
•
user home directory\.java\deployment\log\*.log
The clock time of the Remote Web Console computer might have been changed.
Log in to Remote Web Console again. An error (1 4011) occurs while you
are using Remote Web Console.
Abnormal End / No Response
132 Troubleshooting