HP StorageWorks XP Remote Web Console Software - Manual (Page 133)

Table 36 General Error Conditions (continued)
Probable Cause / Recommended Action Error Condition
Exit Remote Web Console by pressing the Ctrl key, Alt key, Shift key, and D
key all at once. If you still cannot exit Remote Web Console, restart the Remote Remote Web Console does not
respond.
Web Console computer or terminate the Remote Web Console process with
the following method:
Remote Web Console may be hung
up in the following cases:
For Windows:
• When you move a window
displayed in front of the Remote
Exit all applications that use Java, and then start the task manager and terminate
javaw.exe
and javaws.exe. Web Console main window, the
area behind the window remains
For UNIX:
gray and does not go back to
normal for a long period of time.
Exit all applications that use Java, and then terminate javaw and javaws by
the kill command.
•
The whole Remote Web Console
window is displayed in gray and
If you exit Remote Web Console using this method after you logged in to Remote
Web Console, wait for an RMI time-out, and then restart Remote Web Console
(see
“Setting the Environment Parameters” (page 105) ).
does not go back to normal for a
long period of time.
• You cannot perform any operation
for a long period of time even
though the dialog box that says
Loading... is not displayed.
• The dialog box that says Loading...
is displayed when the window
switches; however, you cannot
move the dialog box or perform
any operation for a long period of
time.
Restart the Remote Web Console computer, or terminate the Remote Web
Console process with the following method: The Java console is grayed out and
does not start when you try to start
Remote Web Console.
For Windows:
In the login process, a message box
remains displayed and Remote Web
Console does not start for a long time. Exit all applications that use Java, and then start the task manager and terminate
javaw.exe
and javaws.exe.
For UNIX:
Exit all applications that use Java, and then terminate javaw and javaws by
the kill command.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, restart the Remote Web Console computer. An internal error occurs, or a web
browser ends abnormally (forcibly).
Restart the Remote Web Console computer. A network error occurred. There is no
response to an operation even after
30 minutes has passed.
An operation may take over 30 minutes depending on the use condition. For
example, when several Remote Web Console computers are running, it may
take a lot of time.
Restart the Remote Web Console computer. The Remote Web Console computer
is suddenly rebooted.
Do not open the Java console dialog box while logging in to Remote Web
Console. If the browser and Java console become hung up, restart the Remote
Web Console computer. If you open the Java console dialog
box by selecting the Java icon on the
system tray while logging in to Remote
Web Console, the browser and Java
console may become hung up.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, check the network environment. A network error occurred while
logging in to Remote Web Console.
The SVP may be set as an exception on the proxy setting of the web browser.
Make the same setting on the following dialog boxes: The message indicating the login is
processing has been displayed and
there is no response.
For JRE 1.4: The Proxies dialog box of the Java Plug-in Control Panel.
For JRE 5.0 or JRE 6.0: The Network Configuration dialog box can be opened
from the General dialog box of the Java Control Panel.
General Troubleshooting 133