HP StorageWorks XP Remote Web Console Software User Manual
Page 135
Table 36 General Error Conditions (continued)
Probable Cause / Recommended Action
Error Condition
If the dialog box that says Loading... remains displayed for several hours after
you apply the settings to the storage system, contact HP technical support (see
“Calling HP Technical Support” (page 136)
).
Close all windows, wait until the processing finishes, and then restart Remote
Web Console.
A Remote Web Console window is
forcibly closed while a time-consuming
process, such as LDEV formatting, is
in progress.
Incorrect Display / Disoperation During the Web Browser Operation
Input the URL of the desired SVP in the Trusted sites dialog box of the Internet
Options dialog box. See
“Windows Server 2003/2008 Initial Setup” (page 32)
.
The page is not displayed because of
an Invalid syntax error.
Maintenance / Others
Exit all web browsers on the Remote Web Console computer, and then restart
the browsers. If in doubt, you should exit and restart the browsers.
The program on the SVP is updated.
An internal processing (for example, configuration change, P.P. check, and
operational information acquisition) might be being executed on the SVP (web
server).
Remote Web Console processing is
temporarily delayed.
You can continue using Remote Web Console even though the digital signature
for the Remote Web Console Java application is expired. For the operation on
An error occurred because a digital
signature or security certificate is
expired.
the displayed dialog box, see
“Permission for Accessing Local Client Files”
Copy the Remote Web Console configuration information onto floppy disks
using the FD Dump Tool (see
“Downloading Trace Files Using the FD Dump
If you are unable to resolve an error
condition.
), and contact HP technical support (see
).
Note on the Operation on UNIX
Click the dialog box once more.
If you click the Remote Web Console
main window while a dialog box is
displayed, the dialog box disappears
(hides) behind the Remote Web
Console main window.
Click the XP Auto LUN window and the XP Performance Control window once
more.
If you click the Remote Web Console
main window while the XP Auto LUN
window and the XP Performance
Control window are displayed, these
windows will disappear (hide) behind
the Remote Web Console main
window.
Even if the windows are closed, the processing will continue normally.
The
button on the XP Auto LUN
window and the XP Performance
Control window remains active, even
if you click Apply and the processing
is being executed. In this case, the
windows are closed if you click
.
When you use Remote Web Console on the Japanese Mozilla, enter the
following commands using the X Server Emulator. Log out of Remote Web
Console once, and then log in to Remote Web Console again.
The web browser is incorrectly
displayed because the GUI items, such
as labels and icons, cannot be
downloaded properly.
B Shell:
Part of the buttons cannot be
displayed because they are out of the
window.
LANG=C
export LANG
C Shell:
General Troubleshooting
135