Software application problems – HP Color LaserJet 4600 Printer series User Manual

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Software application problems

Unable to change system selections through software

Cause

Solution

System software changes are locked out by
the printer control panel.

Consult with your network administrator.

The software application does not support
system changes.

See the software application documentation.

The correct printer driver is not loaded.

Load the correct printer driver.

The correct application driver is not loaded.

Load the correct application driver.

Unable to select a font from the software

Cause

Solution

The font is not available to the software
application.

See the software application documentation.

Unable to select colors from the software

Cause

Solution

The software application does not support
color.

See the documentation for the software
application.

Color mode is not selected in the software
application or printer driver.

Select color mode instead of grayscale or
monochrome mode.

The correct printer driver is not loaded.

Load the correct printer driver.

Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause

Solution

The printer driver has not been configured to
recognize Tray 3 or the duplex printing
accessory.

See the printer driver’s online Help for
instructions on how to configure the driver to
recognize printer accessories.

The accessory may not be installed.

Verify that the accessory is properly installed.

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