Revolabs FLX2 VoIP Advanced - Manual (Page 75)

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Downloading the System Log Package
If you have problems with the FLX conference phone or questions about its operation,
the support staff may request that you download the FLX system log package for their
review.
Select the Administrator > System Log page, and click the Retrieve button to begin the
download process as shown in the picture.
Your web browser should indicate the download progress. When the download is
complete, you will be prompted to save the compressed configuration file. The file name
will include the IP address of the FLX and a date and time stamp, for example, log-
10.134.123.101-120131-210112.tar.gz.
You should be able to email the compressed file as instructed by the support staff.
The support staff may also ask you to select the option to Enable Verbose SIP Logging.
Selecting this option will cause the system to log more of the internal operations and
network traffic useful for isolating problems. However, the additional logging can
degrade performance.
NOTE: Use this setting only when instructed by revolabs
support, and uncheck this option after you have retrieved the
system log package.
Call Status
The Call Status page displays summary call statistics while in an active call. If there is
no active call, the page will show a “No active call” message. If in a call, the page will
show stats similar to those below. Click the Refresh button to manually refresh the
page. The page does not update automatically. You can select, copy and paste the
stats into a file or email them if desired.
Sample Call Status
[CONFIRMED] To: "4002" <sip:[email protected]>;tag=as7ba338fa
Call time: 00h:00m:25s, 1st res in 2600 ms, conn in 2670ms
SRTP status: Not active Crypto-suite: