Revolabs FLX2 VoIP Advanced - Manual (Page 92)

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Limited Warranty and Limitation of Liability
Limited Warranty
Revolabs warrants to the end user (“Customer”)
that this product will be free from significant defects in
workmanship and materials, under normal use and
service, for one year from the date of purchase from
Revolabs or its authorized reseller provided the customer
provides proof of purchase that demonstrates that the
product is still within the warranty period and contacts
Revolabs customer service, regarding warranty claims,
within the warranty period. Revolabs’s sole obligation
under this express warranty shall be, at Revolabs’s option
and expense, to repair the defective product or part,
deliver to Customer an equivalent product or part to
replace the defective item, or if neither of the two foregoing
options is reasonably available, Revolabs may, in its sole
discretion, refund to Customer the purchase price paid for
the defective product upon Customer’s return of the
defective product. All products that are replaced will
become the property of Revolabs. Replacement products
or parts may be new or reconditioned. Revolabs warrants
any replaced or repaired product or part for ninety (90)
days from shipment, or the remainder of the initial warranty
period, whichever is longer. Products returned to Revolabs
must be issued a valid Return Material Authorization
(“RMA”) number. To request an RMA, contact Revolabs
Customer Service. Prior to receiving an RMA, the product
must be first troubleshot and determined to be defective
by a Revolabs Technical Support Technician.
Product returned to Revolabs must have a valid RMA #
clearly marked on the outside of the shipping container
and the serial number and model of the returned product
must match the RMA. Products returned without a RMA
number will be returned to the customer. The product must
contain all of the original accessories and be properly
packaged. Products returned to Revolabs must be sent
prepaid, and it is recommended that they be insured or
sent by a method that provides for tracking of the package.
Responsibility for loss or damage does not transfer to
Revolabs until the returned item is received by Revolabs.
The repaired or replaced item will be shipped to Customer,
via standard economy shipping methods and at
Revolabs’s expense, not later than thirty (30) days after
Revolabs receives the defective product, and Revolabs
will retain risk of loss or damage until the item is delivered
to Customer. Any customer request for expedited shipping
will be considered on a case-by-case basis and will be at
the sole expense of the customer. Any product found to be
not covered under the terms of this warranty, per the
exclusions listed below, will be treated as an out-of-
warranty service and will be billed to the customer
according to the Revolabs Product Repair Policy. The sole
exceptions to the terms of this warranty are those listed as
part of the Revolabs DOA Replacement Policy.
Exclusions and Remedies
Revolabs will not be liable under this limited
warranty if its testing and examination disclose that
the alleged defect or malfunction in the product
does not exist or results from:
► Failure to follow Revolabs’s installation,
operation, or maintenance instructions;
►
Product modification or alteration, including but
not limited to modification or removal of the serial
number.
►
Use of common carrier communication services
accessed through the product;
►
Failure of Consumable Components and
Accessories including but not limited to batteries
and cables.
►
Abuse, misuse, negligent acts or omissions of
Customer and persons under Customer’s control;
or
►
Acts of third parties or products, acts of God,
accident, fire, lightning, power surges, outages, or
other hazards, or any other cause outside of
Revolabs’s reasonable control.
WARRANTY EXCLUSION. IF A REVOLABS
PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE
REMEDY FOR BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICES PAID, AT
REVOLABS’S OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER WARRANTIES,
TERMS OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS OR
CONDITIONS OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY, CORRESPONDENCE
WITH DESCRIPTION, AND NON-
INFRINGEMENT, ALL OF WHICH ARE
EXPRESSLY DISCLAIMED. REVOLABS
NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE