BT VP1000 - Manual (Page 53)

BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
PROBLEMS WITH THE BT HOME
MONITOR SYSTEM
My BT Home Monitor Control Panel is
displaying an alert I don't understand –
what do I do?
The BT Home Monitor User Guide contains
a complete list of all the possible problems.
Please refer to this in the first instance.
Or call our helpdesk on 0870 240 1979
in normal office hours.
What do the lights on my Control Panel mean?
There are four indicators on your BT Home
Monitor panel. These are: On, Check, Chime
and Power.
The ‘On’ indicator shows you when your system
is switched on. The ‘Check’ indicator advises of
an event which has occurred, or something
related to the system which may need attention
e.g. low batteries. The ‘Chime’ indicator shows
when the chime function (an audible notification
when a sensor is triggered) is activated. The
‘Power’ indicator is lit when mains power to the
panel is present.
My system ‘Check’ light is on, what should I do?
By pressing the SHOW / OK key repeatedly, the
Home Monitor will step through the areas of the
system which need to be checked. Please refer
to the Troubleshooting section of the User Guide
if you need assistance in resolving any of these
problems.
Why does my Control Panel have a
communication failure?
A communications failure is caused when the
panel cannot detect an active telephone line.
This may be because the telephone line cable is
not connected properly, or that your telephone
line is not actually working. In the first instance,
refer to the Troubleshooting information
contained in your User Guide. If the problems
persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
Why does my Movement Detector not respond
to movement?
Movement Detectors are very sensitive, so to
preserve the life of the batteries the detectors
will go to ‘sleep’ after an event has been
identified and reported to the panel. This ‘sleep’
period lasts 90 seconds, after which, if no
activity is detected the Movement Detector will
become active and ready to detect other events.
In the first instance, refer to the Troubleshooting
information contained in your User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
Why does my Movement Detector keep
generating false alarms?
If you have a pet, make sure they have not
triggered the system. Remember, pet sensitivity
can increase in certain circumstances e.g. the
closer the pet is to the detector.
In the first instance, refer to the Troubleshooting
information contained in the User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
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