BT VP1000 - Manual (Page 56)

BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
I have an answerphone, will the alerts still
get through?
Upon activation, the monitoring service will first
dial your home. If it encounters an answering
machine, you may receive a message or part-
message alerting you to the event, and asking you
to respond. If you do not reset the Control Panel
at that time, the alert process will start as normal.
I have BT Select Services e.g. Call Waiting,
will this still work ?
The system is compatible with nearly all of BT’s
other Select Services, such as BT Call Minder.
Call Barring to National Rate numbers will
prevent the Control Panel from dialling out to
the monitoring service as this uses an 0870
number. To use the service you must lift the
0870 barring.
Can I put in 999 as a contact?
The system does not allow you to enter an
emergency service as a contact number
What if my friends and family don't have
mobiles or e-mail addresses?
The system will call a normal home phone
number, if that is the only contact method
available to a neighbour or support contact.
How can I tell if a BT Home Monitor alert is a
false alarm?
FOR INTERNET USERS ONLY
The BT Home Monitor system provides you with
all the information from the property, during any
event. Once your receive an alert, you can access
your account (either by looking on the web or
dialling a status report) for a full list of sensor
activity and status events. Armed with
information about which sensors have been
triggered, you are then in a position to make an
intelligent judgement. If for example, if a single
sensor has been activated, you may choose to
monitor your BT Home Monitoring account to
see what other alerts are being generated (if any).
The intelligence in the BT Home Monitor VP1000
puts you in control of the situation.
USAGE
Why do I need a Master Code and User Code?
The Master Code allows access to the System
Profile menu where settings can be changed. The
Master Code is User Code 1. Another 7 users can
be added and given unique PIN numbers.
Users 2 to 8 can only turn the system on and off.
By assigning unique codes it is possible to see
who has responded to an alert and, if you have
activated the Alarm On and Off Status feature
(see Section 3), you can see who has turned you
system on and off and when using your personal
online account.
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