Allworx Allworx - Manual (Page 22)

Allworx Interact and Interact Professional Version 1.1
Page 14 Toll Free 1 866 ALLWORX * 585 421 3850
www.allworx.com
Revised: 8/4/14
4.3 DND (Do not Disturb)
When activating the DND feature, the phone does not ring. All calls follow the next step in the
active call route. Users can place calls from the application or phone.
To activate the DND option, click the DND button. The button changes to blue to indicate it is
active. Click the DND button again. The button changes to black to indicate it is inactive. Users
can activate the DND option during an active call. Doing so activates the feature for subsequent
incoming call.
4.4 Mute
When activating the Mute feature on an active call, the user at the other end of the call does not
hear the conversation.
To activate the Mute option, click the Mute button. The button changes to blue to indicate it is
active. To deactivate the mute option, click the Mute button again. The button changes to black
to indicate it is inactive.
4.5 Call Recording
If available, the Interact Professional application enables users to start, pause, resume, or stop
the call recording of the current, active call (including conference calls) as well as provides a
status indicator showing that the recording is active or paused. Additionally, the Interact
Professional application:
• Pauses the call recording automatically when placing a call on hold, and stops the
recording when parking or transferring a call, or ending a call.
• Resumes the call recording automatically when resuming the call.
• Pause and resume the call recording manually of any active call.
• Stops the call recording when using a Shared Call Appearance to place the call on a
public or bridged hold.
• Private hold requests work the same as a regular appearance, if the appearance is a
shared call appearance.
• Inserts a beep/tone into the recording as a marker and displays the recording flag when
resuming a previously paused recording.
To change the Call Recording File Location or Volume, see “Settings” on page 15 for more
information.