Allworx Allworx - Manual (Page 29)

Allworx Interact and Interact Professional Version 1.1
Toll Free 1 866 ALLWORX * 585 421 3850 Page 21
www.allworx.com
Revised: 8/4/14
6 Manage Calls
6.1 Place a Call
To place a call using the Allworx Interact Edition:
Use the handset to dial a call. The application displays a Cancel button to stop the call.
To place a call using the Dialpad window:
1. Open the Allworx Interact Professional Dialpad window, and dial the number.
To dial an external number, dial the outside line access digit set in the dial plan (usually 9
or 78 + Allworx pin code).
• Immediate line seizure example: 9# or 78 + pin code# > Call > phone number
• Call connect example: 9 <phone number> or 78 + pin code <phone number>
2. Click the Call active call icon to place the call. Shortcut: Double-click the Call action icon
to redial the last number.
To place a call using the Call History or Contacts window:
Select a listing, and then select an option:
• Double-click the listing.
• Right-click the listing, and select Dial or Intercom.
6.2 Intercom Call
In Allworx server software 7.7 and higher, the Intercom displays if the Allworx phone supports
the feature, but if the call appearance is currently in use, the Interact application hides the
Intercom option when using the right-click menu. The application uses the Intercom
appearance, if all other default call appearances are unavailable.
To place an Intercom call in the Allworx Interact Professional Edition - Option 1:
1. Open the Call History or the Contacts window, right-click the listing, and select Intercom.
Note:
To avoid dropping a call, configure the Allworx handset by navigating to CONFIG > Preferences > Auto
On Hold. Select Enabled and exit the menu. When prompted to Save to Flash, press the Yes soft key.