Allworx Allworx - Manual (Page 31)

Allworx Interact and Interact Professional Version 1.1
Toll Free 1 866 ALLWORX * 585 421 3850 Page 23
www.allworx.com
Revised: 8/4/14
7 Current Calls Window
In the Allworx Interact Professional edition, the Current Calls window displays all the user’s
active and on hold calls. Users hear the call through the phone speaker, a headset, or by
picking up the phone handset. Users can close the Allworx Interact Professional application and
not affect the current phone state such as disconnecting a current call.
7.1 Layout
7.2 Hold a Call
To hold a call using the Allworx Interact Edition:
To place an answered call on hold, click the Hold button in the Allworx Interact pop-up window
(default is the lower, right-hand corner of the computer screen).
For a Shared Appearance call click the drop-down list button to select Privacy Hold or Shared
Hold. The default behavior is Shared Hold.
To reconnect a call on hold, click the Resume button in the Interact window.
To hold a call using the Allworx Interact Professional Edition:
Clicking the Hold button places the current call on a Privacy Hold. The Allworx Interact
Professional application displays the status icon/call status, call duration, the caller ID name
Note:
To avoid dropping a call, configure the Allworx handset. On the handset, navigate to
CONFIG > Preferences > Auto On Hold. Select Enabled and exit the menu.
Status Icons/
Call Details
Caller ID Name and Number
Current State Duration
Pin Icon
Close Window Icon
Call Management
Buttons
Line #2
Information
Line #1
Information
Dialed Number Identification Service: the
telephone number dialed by the caller.