Allworx Allworx - Manual (Page 44)

Allworx Interact and Interact Professional Version 1.1
Page 36 Toll Free 1 866 ALLWORX * 585 421 3850
www.allworx.com
Revised: 8/4/14
Message displays:
Reconnecting with the
phone.
The Allworx Interact
application connection to
phone was lost, and is actively
attempting to reconnect.
Verify the following connections:
• Phone
• Computer
• Network activity
Verify phone is not rebooting.
Message displays: Not
receiving audio.
Contact your system
administrator.
While recording, no incoming
data was received. May
indicate a firewall issue. Verify the firewall on the PC enables the Allworx
Interact 1.1 application as an exception.
Contact the system administrator.
The Allworx Interact
application feature
does not work as
described.
The Allworx Interact
application features are
missing or don’t work properly.
Verify the Allworx Interact application is the
latest version.
Password failure
The Allworx Interact
application does not accept the
newly changed password.
The new password does not meet the Allworx
server requirements. Contact the Allworx
Server Administrator for the password
requirements.
Message displays: The
recording directory file
system is full.
Recording has been
stopped.
The call recording storage
directory has no more storage
space available.
Move or delete older call recording files or
designate a new location to store call recording
files. See “Recording” on page 18 for more
information.
The recording
directory no longer
exists. Please check
the file system.
The call recording storage
directory is not available.
Verify the directory is still available or designate
another location to store the call recording files.
See “Recording” on page 18 for more
information.
The copy/paste
function does not work
with the dial pad. Right-clicking in the dialpad
number field does not display
content field.
The dialpad content field only displays
numbers, it does not display text. Verify there
are only numbers when using the copy/paste
feature.
Condition Description Solution