Allworx Allworx - Manual (Page 42)

Allworx Interact and Interact Professional Version 1.1
Page 34 Toll Free 1 866 ALLWORX * 585 421 3850
www.allworx.com
Revised: 8/4/14
The Interact
application does not
respond. When
starting Task Manager,
the application does
not display in the
Applications tab.
Only running applications with
a sustained window showing
display in the Task Manager
Applications list.
1. Open the Task Manager and click the
Processes tab.
2. Locate InteractStartup.exe and right click on
it.
3. Click End Process to close the application.
Current active call
drops when selecting
Dial or Intercom
features. Handset not configured to
automatically place the current
call on hold so that user may
place another call. Configure the Allworx handset. On the handset,
navigate to CONFIG > Preferences > Auto On
Hold. Select Enabled and exit the handset
configuration menu.
Not all the windows
display in the Allworx
Interact Professional.
The Visible Windows setting
was changed. Navigate to Settings > Visible Windows and
select the windows to display.
The Allworx Interact
application detects an
upgrade is available,
but user sees an error
message when
attempting to upgrade.
The Allworx Interact
application detected an
upgrade. Exit the application by clicking the icon in the
Windows System Tray, and click exit. Restart
the application.
The current Allworx
Interact application
version level does not
match the Control
Panel > Programs and
Features > Uninstall or
change a program
version level after
upgrading the
application.
Control Panel > Programs and
Features > Uninstall or change
a program page reports the
application installed version,
not the upgraded version.
The Windows uninstaller works without regard
to version level reported in the control Panel >
Programs and Features > Install or change a
program page.
The Intercom Call
option does not work.
The 9202E model Allworx
phone does not support
Intercom Calls.
The 9202E model Allworx phone does not
support Intercom Calls.
Windows .Net 4.0
framework does not
install.
Windows XP x64 SP2
operation system users:
installing .Net 4.0 requires the
installation of the windows
imaging component.
1. Navigate to www.microsoft.com . Locate the
search field and type download wic.
2. Click the Download Windows Imaging
Component from Official Microsoft...
3. Click the download button, and follow the on
screen prompts.
4. Click Finish once complete. If the Allworx
Interact Professional install is still running,
click Back, and then Next to continue. If not
running, restart the Allworx Interact installer.
Condition Description Solution