Allworx Allworx - Manual (Page 33)

Allworx Interact and Interact Professional Version 1.1
Toll Free 1 866 ALLWORX * 585 421 3850 Page 25
www.allworx.com
Revised: 8/4/14
Right click and drag.
User right clicks on the active call, and then drags the call to a listing in the Call
History or Contacts window. After releasing the right mouse button, a drop-down
list displays.
• Blind Transfer* - Selecting this option, the application immediately connects
the two calls.
• Attended Transfer* - Selecting this option, a second call listing displays in the
Current Calls window. After the target answers:
• Transfer - completes the transfer
• Try Again - drops the current Transferee, and the call is available for an
Attended Transfer to another listing.
• Cancel - drops the current Transferee, and the Transferor is able to route the
call as necessary.
• Vmail Transfer** - places the call directly to the contact listing voicemail.
Right click a Call
History listing.
User right clicks a listing in the Call History and selects one of the options:
• Dial - Place a call to the selected listing.
• Intercom - Place an Intercom call to the selected listing.
• Blind Transfer* - Selecting this option, the application immediately connects
the two calls.
• Attended Transfer* - Selecting this option, a second call listing displays in the
Current Calls window. After the target answers:
• Transfer - completes the transfer
• Try Again - drops the current Transferee, and the call is available for an
Attended Transfer to another listing.
• Cancel - drops the current Transferee, and the Transferor is able to route the
call as necessary.
Right click a Contact
listing
User right clicks a listing in the Contact window and selects one of the options:
• Favorite - Mark the contact as a preferred listing.
• Dial - Place a call to the selected listing.
• Intercom - Place an Intercom call to the selected listing.
• Blind Transfer* - Selecting this option, the application immediately connects
the two calls.
• Attended Transfer* - Selecting this option, a second call listing displays in the
Current Calls window. After the target answers:
• Transfer - completes the transfer
• Try Again - drops the current Transferee, and the call is available for an
Attended Transfer to another listing.
• Cancel - drops the current Transferee, and the Transferor is able to route the
call as necessary.
• VMail Transfer (Allworx Directory only) - places the call directly to the
transferee’s voice mail box.
• Details... (Outlook personal directory only) - the Contact Details window opens
for the user to select the primary phone number.
* The user interface guides the user to potential transfer targets.
** Available only to an Allworx Contact Listing.
Shortcut Description