Rockwell Automation 1492-PRINT110_PRINT220 ClearMark Printer User Manual - Manual (Page 72)

8-2 Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Chapter 8 Troubleshooting
General Troubleshooting If the print results are not satisfactory or the printed image is too weak or is
spotted, check the printer status.
Check the printer status
Print out an example marker card in order to check if all print-head nozzles are
emitting ink properly. If necessary, carry out a normal print head cleaning or a
head flushing. Proceed as described below:
If the printed marker card print appears blurry, you should carry out a head
cleaning (refer to Chapter "Maintenance") and then print out another
marker card.
Carry out these steps (head cleaning and head flushing) a few more times.
Then check if the test pattern continues to show errors.
Has the printer not been in use for a week or longer?
It is then possible that the ink has dried up or that the print-head nozzles are
clogged. Print out an example marker card and clean the print heads if necessary
(refer to Chapter "Maintenance").
Is the printed image unclear or doubled?
Make sure that the printer is situated on a flat even surface. The printer should be
located at a site that's free from vibration or excessive forces.
A marker card becomes stuck / caught in the device
Switch off the device then switch it on again. The card caught in the device will
be transported out of the device.
The print is irregular, either too strong or too weak.
If there is a problem with the print quality, such as irregular print or
inappropriate ink quantity, the following issues should be addressed:
• Is an old ink cartridge being used?
IMPORTANT Even if the printer will not be used for a week or longer, do not turn it off.
Leaving the printer on ensures optimal ink life and print quality.