Sony PCV-230 User Manual
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_l The Sony e-mail support service answers your questions by
electronic mail. Just send your question in an e-mail message, and a
Customer Service Representative will send you a reply with the
answer. To send a question to Sony e-mail support, address the
message to [email protected].
□ The First Aid™ ’97 (Sony SOS Edition) software intercepts crashes
caused by Windows 3.1x and Windows 95 applications, finds and
fixes startup problems for most installed applications, uses a
knowledge base to find and fix additional problems, and
automatically backs up your computer's critical configuration files.
□ The Oil Change™ (Sony SOS Edition) software is a useful
companion to SOS. Using the Internet, it provides updated device
drivers, software fixes and updates provided by Sony for the
software titles included with your Sony PC, SOS Oil Change scans
your PC to identify software applications and their versions. It then
logs on to the Internet, compares your software configuration against
the Sony database, and notifies you of the software fixes and updates
available for your PC. For each fix and update, it provides an
explanation. After selecting the software fixes and updates you
require, SOS Oil Change downloads, uncompresses and installs the
selected items. If, for any reason, the new software/device driver is
not installed successfully, your current configuration will be retained.
To contact SOS Oil Change support dial 1-888-4SONYPC (1-888-476-
6972).
□ The SOS software connects you to a Customer Support
Representative. SOS is available toll-free 24 hours a day, seven
days a week. You can contact SOS by telephone or by using your
built-in modem. Be sure to connect your modem before you call,
so that the representative can access your system if necessary. For
information on calling SOS with your built-in modem, see the next
section, “Calling SOS.’’ To call SOS using your telephone, dial
1-888-4SONYPC (1-888-476-6972). Before calling SOS, try running
First Aid and Oil Change. You may find that this resolves your
problem. First Aid, Oil Change, and SOS are all available from the
Help Center on the Start menu. To use Oil Change, select Step4
Software Updates.
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