Interlogix NVR 20 User Manual - Manual (Page 122)

116 TruVision NVR 20 User Manual
Appendix A
Troubleshooting
Place the TVN 20 in a well-ventilated space so that it operates within the allowed
range of temperatures and humidity as in the specification.
Failure Possible reason and actions to take
Why does my TVN make a
beeping sound after booting
up? There are a few reasons for the warning beeper to
activate on your TVN during boot-up:
1. There is no HDD present in the TVN
2. The HDD has not been initialized
3. The HDD is defective
Please refer to the Exception Parameters section of this
manual for additional information. Check the system logs
for any recent entries.
The TruVision Device Finder
cannot find my TVN 20 The TruVision Device Finder will only discover devices
that are on the same LAN. It is not able to discover
devices across a VLAN.
I am not able to Auto
Discovery my IP Cameras There are several reasons why an IP camera may not be
auto-discovered:
1. Verify that the expected IP camera is auto-
discoverable by the TVN 20 by checking the TVN 20
IP Camera Compatibility Chart
2. Check that the IP camera is on the same network
environment as the TVN 20 and your PC
3. Verify, if using a POE switch to power the camera,
that the connected port on the POE does indeed
support power‐over‐ethernet.
Why am I not getting video
in Live view from the TVN 20
Browser For the IP camera you are trying to view, please check:
1. IP Address of the IP camera is correctly listed in the
TVN 20
2. The IP camera port number is correctly listed in the
TVN 20
3. Verify that the correct User Name and Password is
entered for the IP camera
4. Verify that the IP camera firmware version is
supported by the TVN 20 by checking the TVN 20 IP
Camera Compatibility Chart