Interlogix NVR 20 User Manual User Manual
Page 123
TruVision NVR 20 User Manual
117
Failure
Possible reason and actions to take
I am not able to login, or I
receive an error when
logging in?
There are several reasons this might be happening,
please check:
1. That the User Name and Password is correct
2. If you receive a message that indicates that an
Active X Control has not be registered , please
check that the following Active X controls reside on
your TVN 20 Browser PC. From Internet Explorer
check under Tools > Manage Add-ons:
a. TVN20NetVideoActiveX_V23.cab
b. TVN20RealPlayActiveX23 ActiveX Control Module
Why am I not getting
playback video from the
TVN 20 Browser?
For the IP camera you are trying to view, please check:
1. The schedule recording period for the camera is
active for the time you are requesting to view
2. That the HTTP connection port for the TVN 20
Browser on your PC is set for port 80 (found under
the Configuration Parameters > Network Settings)
3. If you are on a low-bandwidth network, make sure
that the Protocol Type for the TVN 20 Browser is set
to TCP (found under CONFIG>Local Config).
4. Verify that the required ActiveX controls are installed
on your Client PC. From Internet Explorer check
under Tools>Manage Add-ons. I The following
elements may be involved:
a. TVN20RealPlayActiveX23 ActiveX Control
Module
b. TVN20Calendar ActiveX Control Modulec.
c. TVN20PlaybackBarActiveX ActiveX Control
Module
If these controls are not loaded they may be
blocked by your IT department from being loaded.
My Video display/playback
is not smooth?
There are several possible reasons for video
display/playback to not be smooth. In many cases the
reason is with the TVN 20 Browser PC or that the
TVN 20 is being asked to push too much data:
1. Verify that the PC specifications for your TVN 20
Browser are sufficient for the number of cameras you
are trying to display.
2. If you are doing multi-image live display, try reducing
the number of simultaneously viewed cameras to 4-
up or 1-up.
3. If you are on a low-bandwidth network, make sure
that the Protocol Type for the TVN 20 Browser is set
to TCP (found under CONFIG>Local Config).
4. Lower the bit rate of your IP camera to see if that
improves performance