Interlogix NVR 20 User Manual - Manual (Page 124)

118 TruVision NVR 20 User Manual
Failure Possible reason and actions to take
Why am I not getting motion
event recording? The possible causes for this may be:
1. Verify that the desired IP camera supports motion
event recording. Check the TVN20 IP Camera
Compatibility Chart.
2. If 3rd Party IP camera, verify that motion detection
areas are set up on the camera AND that the motion
event trigger is enabled at the camera
3. At the IP camera verify that SNMP Port on the IP
Camera is set to port 30960 (this is the port the
TVN 20 “listens” to for camera event notifications)
Why doesn’t my USB device
not successfully accept
COPY If the TVN 20 unit alarm beeps after pressing the COPY
button, which indicates that connect USB device is either
not compatible or not formatted for use with the TVN 20.
You can verify formatting by first placing the USB stick in
your PC (which should auto-format) the device.
Afterwards, try reinserting the device in the USB port of
the TVN 20 and pressing COPY.
I am unable to search the
system logs? If you receive a message that indicates that an Active X
Control has not be registered , please check that the
following Active X controls reside on your TVN 20
Browser PC. From Internet Explorer check under Tools >
Manage Add-ons:
a. TVN20SearchLogActiveX_23 ActiveX Control Module
I am using TruVision
Navigator 4.x and I am not
able to display live or
playback video in Navigator,
what is wrong? Please verify:
1. That the User Name and Password TruVision
Navigator is using to connect to the TVN 20 is correct
2. Verify that the IP address and port number used by
the TVN 20 is correctly setup in TruVision Navigator.
Please refer to the TruVision Navigator User Manual.
I am using TruVision
Navigator 4.x and I am not
able to receive alarm event
notifications, what is
wrong? There are only a few reasons this might occur. Please
verify:
1. That the Alarm Host IP address entered in the
TVN 20 is correct for TruVision Navigator. The Alarm
Host IP address is input on the TVN 20 under
Configuration parameters > Network Settings >
Advanced button. In TruVision Navigator it is listed
under the Device Notifications tab under Notify IP
2. That the Alarm host port used by TruVision Navigator
(Notify Port) is set to 5001.