Appendix e. crossbow service policies, Customer service, Warranty – Moog Crossbow GNAV540 User Manual
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GNAV540 User Manual
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Appendix E. Crossbow Service Policies
Customer Service
Moog cu
uct support services:
stomers have access to prod
• Single‐point return service
• Web‐based support service
• Same day troubleshooting assistance
•
Worldwide Crossbow representation
• Onsite and factory training available
•
pair programs
Preventative maintenance and re
• Installation assistance available
Warranty
The Crossbow product warranty is one year from the date of shipment.
Returning Equipment
obtain a Returned Material Authorization number
Before returning any equipment, please contact Crossbow to
(RMA).
Provide the following information when requesting a RMA:
Contact Point
•
Company
• Address
• Contact name
• Telephone, Fax, Email
Product Details
•
Equipment Model Number
•
Number
Equipment Serial
•
ate
Installation D
• Failure Date
• Description of Failure
• Does the device connect to NAV‐VIEW 2.2
Packing Item for Return
If the equipment is to be shipped to Crossbow for service or repair:
• In all correspondence, refer to the equipment by the model number, the serial number, and the RMA
number.