Chaparral Fibre Channel -to-SCSI Router Chaparral FS 1310 - Manual (Page 67)

Troubleshooting
4-5
Problem: Nothing is displayed on the terminal emulator.
Solution: The probable cause of this problem is your terminal emulator software is not
configured correctly.
Problem: Screen is updated, but won’t respond to keystrokes.
Solution:
1 Check that all the cables are connected properly.
2 Make sure the E/S switch is on S if you are trying to use the serial port.
3 Check that the correct COM port is enabled and configured.
For the COM port settings, see Connecting to the RS-232 Port on page 2-9 .
4 Check that your terminal emulator software is configured properly.
5 Contact your authorized Chaparral distributor.
Problem: Screen looks correct, but clock is not being updated.
Solution: Check to be sure that router is still powered on. If you are using XON/XOFF,
press Ctrl-q.
Problem: Screen is updated and menus appear right, but boxes around menus look
incorrect.
Solution: Try a different font in your terminal emulator program, such as HyperTerminal.
If you cannot find a font that looks correct, set ASCII Display to Yes in the Display
options item of the Configuration menu.
Device SCSI Channel Problems
Problem: Not all drives connected to the router device channels are displayed during
boot, or the router hangs during display of connected drives and never reaches the Router
Administrator screen.
Solution: Check your JBOD or tape library documentation to be sure that the device is
properly configured. If your device supports removable drives, check the drive shuttles to
be sure that the power connectors, SCSI connectors, and SCSI ID connectors are properly
seated. Check termination and SCSI ID assignment.
Note: If the router is an HVD model, check the router termination settings
for all channels.