Xblue Networks X-25 - Manual (Page 42)

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Agent Log on/off - UCD Group
• * 91 - Agent Log on
• ** 91 Agent Log off
Description:
An extension programmed into a UCD group is considered an Agent. At times, such as Lunch, an agent will
want to log out of a UCD group. When they return they will want to log back into the group.
Operation:
While idle, dial **91 to log out off the group for a break, then *91 to log back into the Group.
Notes:
1. Only extensions programed into one or more UCD group can use this feature
2. When an agent logs out, they log out of all UCD Groups
3. When an agent logs in, they log into all UCD groups
4. There is no visual indication (Lamp or LCD) when an agent is logged off
Busy Callback
Description:
If you call a busy extension, you may dial *6 to activate “Callback”. When the extension goes idle, they will
receive ringing. When they answer that call, your extension will begin ringing when they go off hook.
Operation:
A confi rmation tone is heard once the busy callback feature is enabled.
You may disable the callback by dialing *66
Notes:
1. Busy callback will not work if the called extension has busy call forward enabled