Casella CEL CEL-35X dBadge - Manual (Page 33)

Casella CEL-35X dBadge Users Handbook – Page 33
8 SERVICING AND WARRANTY
ARRANGEMENTS
To ensure conformity with the specification, this instrument is
thoroughly inspected and it‟s accuracy verified prior to dispatch. All
technical information is filed under the instrument serial number,
which should be quoted in any correspondence. The manufacturer
undertakes to rectify any defect in the instrument directly attributable
to faulty design or assembly and which becomes apparent during the
warranty period. In order to take advantage of this warranty, the
instrument must be returned, carriage paid, to the manufacturer‟s
factory or accredited agent, where necessary repairs will be carried
out.
The warranty period runs for 24 months from the date of receipt of
goods, with exceptions on certain specialised components supplied by
other manufacturers that may be warranted for shorter or longer
periods by their actual manufacturers. In all such cases, the benefit of
these undertakings will be passed on to the user. CASELLA CEL‟s
liability is limited to items of their own manufacture, and they do not
accept liability for any loss resulting from the operation or
interpretation of the results from this equipment. To obtain repair
under warranty, the instrument should be packed and returned in it‟s
original packing or an equivalent either to CASELLA CEL‟s local
agent, or in the case of U.K. domestic sales, to the CASELLA CEL
Service Department at Bedford. Please include the following
information:
Instrument Type(s), Serial Number(s) and Firmware Version
Number(s), Customer name and address, Contact name and phone
number, details of any PC and Software involved, including Version
Number(s), reason for returning the equipment with a detailed
description of the fault and a list of any error messages that may have
been displayed.
The necessary adjustments or repairs will be carried out, and the
instrument returned as soon as possible. After the warranty has
expired (except on approved accounts) service work is undertaken
against quotations and all packing and transit costs are charged extra.