Kanguru 4HD SATA - Manual (Page 54)

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4. Troubleshooting
Problem Possible Cause Solution
The KanguruClone will not
start or there is no display
on the LCD screen.
The power cable is damaged
or not connected securely.
Make sure that the power cable
is not damaged and is not
loose.
The voltage of the outlet the
KanguruClone is plugged
into does not match the
KanguruClone.
Make sure that the voltage of
the outlet matches the voltage
of the KanguruClone.
The power supply switch or
the system power switch is in
the Off position.
Make sure that both power
switches on the back of the unit
are in the On position.
The KanguruClone cannot
make copies of a Master
hard drive.
The hard drive is not connected
or was not detected by the
Kanguru Clone.
Make sure that all connected
hard drives have been
successfully detected by the
KanguruClone.
The cables connecting the
hard drive are not connected
securely.
Make sure that no hard drive
connection cables are loose.
The hard drive jumpers are not
set in the correct position.
Make sure that all the hard drive
jumpers are set to the Master or
Cable Select position.
The hard drive may be faulty.
Make sure that the Master hard
drive is not broken and does not
have errors.
The hard drive’s format is not
supported by Brief Copy or
Resize Copy.
When executing a Brief Copy
or Resize Copy, make sure that
the format of the Master hard
drive is supported.
The KanguruClone is
unstable or operates very
slowly.
The data cables from the
KanguruClone to the hard
drives are not connected
securely.
Make sure that none of the data
or power cables are loose.
A hard drive may have an
error that is affecting the other
hard drives, causing slow
operation.
Try to identify the faulty hard
drive and replace as needed.
The cables do not meet the
UDMA standards.
Only use the cables provided
by Kanguru Solutions with the
KanguruClone.
Troubleshooting