Tech support – Kanguru 4HD SATA User Manual

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5. FAQ

Q: Do all Target hard drives have to be the same capacity? Same Brand?

A: If you select “DISK COPY” or “BRIEF COPY “, the Target hard drives must have the same capacity

as the Master hard drive. The hard drive brand is not important but capacity must be identical.

Q: Can I clone a smaller capacity Master drive to larger capacity Target drives?

A: Yes, use the “RESIZE COPY“ function to clone a smaller capacity Master to larger capacity

Targets. However, targets must all be the same size (i.e. you can clone a 20GB Master to four

100GB Targets using RESIZE COPY). Note: Linux file systems are not supported by the Resize

Copy function.

Q: Can I clone to Targets of various brands simultaneously?

A: Yes, the machine is able to clone hard drives of different brands as long as they are the same

capacity.

Q: Can drives with different RPM speeds be cloned together?

A: Yes, the machine will adjust to hard drives with different RPMs.

Q: Do the Diagnostic features check the Source HDD or the Targets?

A: The Diagnostic features will check the Target hard drives.

Q: How does the duplicator handle multiple partitions on the Master drive?

A: The machine will auto-detect how many partitions in the source hard drive and then copy it, but

you are unable to select a specific partition to copy.

Q: How does the duplicator handle multiple partitions of varying formats on the Master drive?

A: The machine will analyze the File System of the Master drive before it begins cloning.

Q: Can the duplicator clone operating systems such as UNIX and OS/2?

A: Yes, use the “DISK COPY” function to copy any operating system.

Q: Can the duplicator defragment a partition?

A: No, this must be done directly by the operating system of your PC.

Q: What purpose does increasing the boot time with the “Power On Wait” function server?

A: The increased boot time feature is useful when using old hard disks. Older hard disks may need

more time to initiate the disk before cloning.

Q: Can the Duplicator copy Encrypted HDD’s?

A: The KanguruClone is able to copy a limited number of encrypted HDD types using Disk Copy.

6. Tech Support

If you experience any problems installing your Kanguru product or have any technical questions

regarding any of our products, please call our tech support department. Our tech support is free and

available Monday thru Friday, 9am to 5pm EST.

Call 1-508-376-4245

Or visit our website at

www.Kanguru.com

FAQ / Tech Support

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