PLANET IPX-2000 - Manual (Page 40)

PLANET IPX-2000 user’s manual
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3.17.1 Auto attendant
Auto attendant is an Interactive Voice Response (IVR) subsystem which answers incoming calls
to a trunk and prompt voice menu to guide the caller to reach his expected extension. Usually the
caller input the expected extension by pressing digits from the touch-tone pad on his/her phone,
and the auto attendant to make the transfer. In some case, the caller may not know the extension
of the party he/she is looking for so that there should be a key, say 0, to call the operator for help.
Or, if the caller stays on the line for some time without giving a valid extension, IP PBX will
transfer the call to the operator as well. Select Feature -> Auto attendant to configure auto
attendant feature.
• Enter settings shown in Table 3.17-1
• Click Save button.
Table 3.17-1 Auto Attendant Configuration Settings
Field Description
Key for reaching operator Select key for reaching operator if this option
is checked, e.g. 0.
Operator extension The designated extension number of the
operator.
Response timeout action Select an action to be taken if the caller does
not respond to the Auto Attendant for a
certain period of time. Option “disconnect”
means to hang up calls when timeout, while
option “operator” transfers calls to operator
when timeout.
Digit input timeout Enter timeout for digit collection, e.g. 5 sec.
User response timeout Enter timeout for caller response, e.g. 15 sec.
3.17.2 Call park
During a call, the callee may want to continue the conversation using another phone. The call
park feature enables so by letting the callee transfer the call to the call park base extension and IP
PBX will respond an available park line from the pool of call park numbers. After that the callee
hangs up current phone, moves to another phone, and dials the park line number told by IP PBX
to resume conversation with the caller. If the callee does not call the given park line number to