Sybase Desktop User Manual
Page 188
Appendix A
188 / iAnywhere Solutions, Inc.
You have been syncing suc-
cessfully with Windows XP or
Windows 2003 on your desk-
top, then after installing a
new application your attempt
to sync hangs with:
■
Pocket PC OS - error
message, “Trying to
connect to Lotus Notes
(# sec)...,” where # is
counting the seconds that
are passing without
successfully connecting.
■
Palm OS - “"Syncing to
Lotus Notes" dialog box
displaying “Read User
Info.”
There is a DLL conflict between the js32.dll
file that Lotus Notes installed and a version
of js32.dll that was installed by the new
application in the C:\WINDOWS\system32
directory. Contact your company’s tech sup-
port service and ask them to:
1. Determine the application(s) that are
using the js32.dll file from the
C:\WINDOWS\system32 directory.
2. Move a copy of the
C:\WINDOWS\system32 \js32.dll file to the
startup directory of each application
that is using it.
3. Delete the C:\WINDOWS\system32 \js32.dll
file.
Problem
Possible cause/steps to take