Contacting ianywhere solutions, Technical support – Sybase Desktop User Manual
Page 22
Chapter 1
22 / iAnywhere Solutions, Inc.
Contacting iAnywhere Solutions
Technical support
If you need assistance using iAnywhere software, in North America,
please contact iAnywhere Technical Support by calling 1-800-8SYBASE
(800-879-2273) and then selecting option 3. You can call Monday
through Friday (except major US holidays) between 9:00 a.m. and
9:00 p.m. Eastern time. Services will be provided in accordance with
your support agreement.
Outside of North America, for your local support number and hours,
please see:
Note
For Pylon Conduit and Pylon Pro, the technical support that is included
at no additional charge is limited to installation assistance in the first 30
days following your purchase. You may purchase further support by
calling the technical support number. You may also be able to find the
answer to your Pylon Conduit or Pylon Pro question in one of the
technotes linked from the product’s Technical Support page at:
Registering as a Named Contact
Calling the 800-number during business hours should always work to
get you technical support — a Customer Number is created for you as
soon as your purchase is completed. You will find it faster and easier to
get technical support, by phone or online, if you have registered as a
Named Contact.
When you purchase an iAnywhere product, a Sybase Technical Support
Contact Form will automatically be emailed to you within 7-10 days. If
your company should need to add another Named Contact, or change
the one initially registered, call the Technical Support 800-number and
request a Sybase Technical Support Contact Change Form.
The Sybase Technical Support Contact Form will contain your Customer
Number, with spaces for you to provide an email address and other
identifying information for the Named Contact for your product. Fill in
the requested information and fax the form back to the phone number
indicated.
When your fax is received, an email will be sent to you, providing your
Technical Contact ID number. You can then use this number to speed
up the process when you call for technical support, and to access
technical support online.