Ericsson EDACS LBI-39077 - Manual (Page 61)

VOICE PROMPTS LBI-39077
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The GTI configurator provides a flexible method of allocating time among voice prompts, and designating which (if any)
prompts are to be played. When you enter Y in the Edit Voice Prompts field in the System Configuration screen (see Figure
35), a PROMPTS pop-up window will appear. This pop-up window allows you to select no prompt, tone prompt, or voice
prompt for each prompt number. It also allows you to adjust the loudness (level) of each tone prompt and the allocated time
for each voice prompt. The total available and total allocated times for voice prompts are shown at the bottom of the screen.
Once time has been allocated for voice prompts, they can be recorded by placing a telephone call to any GTI unit in the
system (see Programming Access and Programming Commands headings). After voice prompts are recorded, they will
automatically be cloned to the other GTI units in the system (this can take up to 20 minutes).
NOTE
If the allocated time for any voice prompt is changed, the voice messages for all prompt numbers higher than that of the
changed prompt will be erased and must be re-recorded.
Each voice prompt message is designed to be played at a certain point in a call. The suggested messages, as well as the point
in a call where each message is played, are shown in Table 7. Recall that voice prompts are heard only over the telephone;
never over the radios.
Table 7 - Suggested Voice Prompt Messages
PROMPT SUGGESTED MESSAGE POINT IN A CALL WHERE EACH MESSAGE IS PLAYED
1. Welcome, please overdial This is heard when the GTI unit answers an incoming end-to-end line before
the caller overdials the radio LID/GID.
2. Thank You, ringing This is heard after the caller successfully overdials the radio LID/GID. The
prompt is followed by ringing tones.
3. System Busy/Radio Busy This is heard after the caller successfully overdials the radio LID/GID, but
the system cannot connect to the radio for any reason (such as radio busy,
channel not available, etc.).
4. Call Denied, invalid # This is heard after the caller successfully overdials the radio LID/GID, but
the system determines that the radio ID is invalid or all defined channels
supporting interconnect are in a failed state.
5. Radio didn’t answer This is heard after the caller successfully overdials the radio LID/GID and
the radio is ringing, but the radio doesn’t answer within the 10-ring time out.
6. Call is disconnecting This is heard any time after a call is in progress and the system terminates
the call for any reason.