Hitachi MK-96RD621-08 - Manual (Page 177)

Troubleshooting 6-5
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Error Condition Probable Cause / Recommended Action
Abnormal End / No Response
Storage Navigator does not respond.
Storage Navigator may be hung up in the
following cases:
- When you move a window displayed in front of
the Storage Navigator main window, the area
behind the window remains gray and does not
go back to normal for a long period of time.
- The whole Storage Navigator window is
displayed in gray and does not go back to
normal for a long period of time.
- You cannot perform any operation for a long
period of time even though the dialog box that
says Loading... is not displayed.
- The dialog box that says Loading... is
displayed when the window switches, however,
you cannot move the dialog box or perform any
operation for a long period of time. Exit the Storage Navigator by pressing Ctrl key,
Alt key, Shift key, and D key all at once. If you
still cannot exit the Storage Navigator, restart the
Storage Navigator computer, or terminate the
Storage Navigator process with the following
method.
For Windows:
Exit all applications which use Java, and then start
the task manager and terminate javaw.exe and
javaws.exe.
For UNIX:
Exit all applications which use Java, and then
terminate javaw and javaws by kill command.
If you exit the Storage Navigator using the
method above after you logged into the Storage
Navigator, wait for an RMI time-out, and then
restart the Storage Navigator (see Setting the
Environment Parameters).
Java console is grayed out and does not start
when you try to start Storage Navigator. Restart the Storage Navigator computer, or
terminate the Storage Navigator process with the
following method.
For Windows:
Exit all applications which use Java, and then start
the task manager and terminate javaw.exe and
javaws.exe.
For UNIX:
Exit all applications which use Java, and then
terminate javaw and javaws by kill command.
An internal error occurs, or a Web browser ends
abnormally (forcibly). Close all dialog boxes. Log in to the Storage
Navigator again. If the same error occurs, restart
the Storage Navigator computer.
A network error occurred. There is no response
to an operation even after 30 minutes passed. Restart the Storage Navigator computer.
Note: An operation may take over 30 minutes
depending on the use condition. For example,
when several Storage Navigator computers are
running, it may take a lot of time.