Hitachi MK-96RD621-08 - Manual (Page 179)

Troubleshooting 6-7
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Error Condition Probable Cause / Recommended Action
During the Storage Navigator operation, the
Internet Explorer Web browser suddenly
disappears (Internet Explorer suddenly ends). Restart the Storage Navigator computer.
Incorrect Display/ Disoperation during the Storage Navigator Operation
You have clicked the Basic Information
command ( ), and then you have opened the
setting dialog box of the other program product
before the displaying processing (acquiring
information for the Basic Information Display
dialog box) has not been finished. As a result,
the Basic Information Display dialog box remains
in the status of displaying processing and does
not reply.
Close the setting dialog box of the other program
product that is opened. After the processing of
displaying the Basic Information Display dialog
box has been finished, re-open the setting dialog
box for the program product.
The commands in the Go menu are not
clickable. The required program product options might not
be installed or an error might occur on the window
which is displayed by clicking the command.
Make sure that all the required program product
options are installed. If they are installed, perform
one of the following operations.
- Click the Refresh command in the File menu
- Click the Refresh All command in the File menu
- Log in to the Storage Navigator again
After dragging and dropping objects to another
location or area, the scroll bar on that location
becomes unusable. Close all dialog boxes, and then log in to the
Storage Navigator again.
The items in a list are not synchronized with a
scroll bar.
Click the scroll buttons ( or ) above and
below the scroll bar.
A focus disappears from the edit box. Close all dialog boxes, and then log in to the
Storage Navigator again.
The display of the Web browser becomes
incorrect, because some GUI items such as
labels and icons cannot be downloaded properly. Log out from the Storage Navigator, and then log
in again. If this error occurs before you log in to
the Storage Navigator, close all dialog boxes and
then log in to the Storage Navigator.
The characters are unreadable because they are
overlapped or garbled. Log out from the Storage Navigator, and then log
in again.
The characters are garbled in a window that a
tree is displayed. Click the Refresh command in the File menu.
When you switch windows from one window to
the Storage Navigator window, the Storage
Navigator window is not redrawn. Close all windows, and then log in to the Storage
Navigator again.
Even though you have clicked Apply to execute
the changing settings operation, the new
settings are not displayed on the Storage
Navigator window. Click the Refresh command in the File menu.