FUJITSU LIFEBOOK 990TX2 - Manual (Page 157)

T r o u b l e s h o o t i n g
L i f e B o o k 9 0 0 S e r i e s f r o m F u j i t s u
147
■
Purchase date.
■
Conditions under which the
problem occurred.
■
Any error messages that have occurred.
■
Hardware configuration.
Type of printer connected,if any. See the Unit
Label on the bottom of your notebook for
configuration and serial numbers. (Refer to
Figure 1-8 on page 10.)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by
Watergate Software, Inc. which comes pre-
installed on your notebook. If your are an expe-
rienced computer user you may find it useful,
however, it is intended primarily to help your
Fujitsu support representative better serve you.
When you call for help your support represen-
tative may ask you to set up your notebook for
modem operation. You will be told what to do
step by step, and then to hang up the phone
and plug your phone line into the ba ck of your
notebook. Your support representative will then
use the service computer to call your notebook
and perform diagnostic tests to find the nature
of your problem. Messages will be displayed on
the screen explaining what is being done and
giving any instructions that you need.
User Problem Guides
When you have problems with your notebook,
try to find the symptoms under the Symptom
column of the table for the feature giving you
difficulty. You will find a description of com-
mon causes for that symptom under the col-
umn Possible Cause and what,if anything, you
can do to correct the condition under Possible
Solution. Remember that it helps to keep notes
of what you have tried and the results when you
are troubleshooting.
Problem Page
Audio Problems . . . . . . . . . . . . . . . . . . . . . .148
CD-ROM Drive Problems . . . . . . . . . . . . . .148
Docking Problems . . . . . . . . . . . . . . . . . . . . .150
Floppy Disk Drive Problems . . . . . . . . . . . . .150
Hard Drive Problems . . . . . . . . . . . . . . . . . .151
Keyboard or Mouse Problems . . . . . . . . . . .151
Memory Problems . . . . . . . . . . . . . . . . . . . .152
Modem Problems . . . . . . . . . . . . . . . . . . . . .153
Parallel, Serial,and USB Device Problems . .153
PC Card Problems . . . . . . . . . . . . . . . . . . . .154
Power Failure . . . . . . . . . . . . . . . . . . . . . . . .155
Shutdown and Startup Problems . . . . . . . . .161
Video Problems . . . . . . . . . . . . . . . . . . . . . . .163
Miscellaneous Problems . . . . . . . . . . . . . . . .165