FARGO electronic Quatro ID Card Printer - Manual (Page 39)

Troubleshooting 35
Chapter 6: Troubleshooting
If you have difficulty operating your Quatro ID Card Printer, the
troubleshooting suggestions in this chapter should, in most
cases, solve the problem. If you still have difficulty after trying
these suggestions, contact your authorized reseller for technical
assistance.
Please refer to the following possible symptoms and solutions to
troubleshoot your Quatro ID Card Printer:
The printer doesn’t work at all.
Symptoms: Nothing happens or an error message comes up in the
Windows application program.
¥
Make sure that the power cord is plugged in securely on
both ends and that the printer is turned ON. Also, be sure
the printer is on-line. The green LED below both the
on/cancel and the on-line buttons should be illuminated.
¥ Make certain the printerÕs interface cable is securely
connected.
¥ Make certain the Top Cover and/or Printhead Assembly is
securely shut.
The on-line LED light is flashing.
This indicates a recoverable printing error regarding the print
media or supplies. Refer to the following list for possible causes
to this problem. Once the problem is corrected, press the on-line
button to resume printing. (Or, if necessary, turn the print power
ON and OFF by pressing the on/cancel button, and send the
print job again.)
¥
Check that cards and ribbon are installed in the printer.
Also, check that cards are pushed all the way into the
printer and that the ribbon is installed properly.
¥ Check that the proper ribbon type is installed according to
the ribbon type option selected in QuatroÕs printer driver
setup window (see Chapter 4, Section IV).
¥ Are you using a ribbon other than those sold specifically for
use with Quatro? Remember, Quatro requires specialized
ribbon rolls in order to function properly.
¥ Check for a ribbon or card jam. See Chapter 5, Section VI,
VII for instructions on clearing a jam.
¥ The Ribbon Sensor may need to be recalibrated. See page 37.
¥ If your printer has a magnetic encoding module installed
and you are attempting to encode magnetic information
onto a card while printing, a flashing on-line LED can also
indicate an encoding mis-verify. If information is not
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